Warranty, Guarantee, Returns & Exchanges
Biothik Shipping & Delivery Information
All orders are sent in discreet packaging. Biothik uses Australia Post (and partners for international orders) for all domestic and international deliveries. It is recommended to provide a work address for delivery if no one is to be at home during business hours. If you are not at the specified delivery address to receive the parcel, Australia post will leave a card so you can pick it up from your closest post office, if you are getting receipted delivery. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, check with your local post office first. You will receive an Australia post tracking number on your confirmation email, you can track the parcel online: https://m.auspost.com.au/view/trackingPostage and Handling
Within Australia:
Shipping costs for all products are as follows: Spend up to $100.00 Regular Post $7.95 – Allow 5 – 7 Business Days
Spend more than $100
- Regular Post Free – Allow 5 – 7 Business Days
- Express Post – $14.95 – Allow 1-2 Business Days
- Orders placed before 11am AEST will be sent that day via the postage service you selected**
- All orders placed after 11am AEST will be processed and sent next business day.
International orders:
International postage fees vary according to country, distance to travel and weight of the parcel. We ship to most countries, but not all (we apologise for any inconvenience this may cause). If our cart doesn’t support your country please contact us via email: sales@biothik.com.au . Postal fees are for international orders are disclosed during the check out process.Estimated Delivery Times
Regular postage (via Australia Post):
- Melbourne, Sydney, Brisbane, Adelaide, Gold Coast: Allow 2-5 business days
- Perth, Regional NSW, Victoria: Allow 4-7 business days
- Regional WA/NT: Allow 5-14 business days